Connectivity has become an economic issue rather than a convenience, and it is one where the regulator publishes standards that can be pointed at.
What people raise most often
- Speeds far below what was sold, consistently and in one area
- Outages with no notice and no explanation
- Areas and villages with no coverage at all
- Billing for a service that was not delivered
- Complaints logged with an operator and never resolved
Who is answerable
The operator is the first stop, and a complaint reference from them is worth having before you petition. Above the operators sits the telecommunications regulator, which sets quality of service standards and handles complaints that operators have failed to resolve.
A petition arguing that a published standard is not being met in a named area is a much stronger document than one describing a bad experience.
Evidence that helps
Speed test results, dated, from several people in the same area, are simple to collect and difficult to argue with. Say what package was purchased and what was delivered.
Common questions
Should I complain to my provider first?
Yes, and keep the reference number. Regulators generally expect the operator to have had the chance to resolve it first.
Raise this issue
If this affects you or your area, put it in front of the body that can act on it.
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