Gas complaints peak every winter and follow a predictable pattern: pressure drops at the times it is most needed, and the explanation given to one street differs from the one given to the next.
What people raise most often
- Pressure too low to cook on during the hours it is most needed
- Load management schedules that are not published or not followed
- Bills that do not reflect an interrupted supply
- Areas waiting years for a connection after paying for it
- Leaks reported repeatedly without repair
Who is answerable
Gas distribution is handled by regional utilities covering the north and south of the country, with a sector regulator above them responsible for tariffs and service standards.
Supply and pressure complaints belong with the distribution company for your area. Arguments about billing during periods of interrupted supply, or about standards not being met, can reasonably be put to the regulator.
Making it specific
Give the area and the hours. "No pressure between six and nine in the morning in this sector, every day since November" is a case. "Gas problems in our city" is not.
Common questions
Is winter load management not unavoidable?
Whether supply is short is one question; whether the schedule is published and applied evenly is another. The second is a fair thing to petition about even if the first is accepted.
Raise this issue
If this affects you or your area, put it in front of the body that can act on it.
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